Refund policy
Returns and Refunds Policy
Your satisfaction is important to us. If you wish to return a product, you can do so in accordance with the Consumer Code (Legislative Decree 206/2005).
Deadlines for Withdrawal
You have the right to withdraw from the contract, without obligation to give reasons, within 14 days from the date of delivery of the product. After this period, unfortunately we cannot offer a refund.
Customized products are excluded from the right of withdrawal pursuant to Art. 59 Consumer Code.
Conditions for the Return
To be eligible for return, the item must:
- Be unused and in the same condition as it was received
- Be in the original packaging
- Be accompanied by proof of purchase (e.g. order number)
Return Shipping
Once your return request has been approved, we will provide you with a prepaid UPS return shipping label.
The product must be carefully packed, preferably using its original packaging, to ensure it is protected during transit.
The parcel must be dropped off at your nearest UPS Access Point® location.
Refunds
Once we receive the returned product at our warehouse, we will inspect it to verify that it meets the return eligibility requirements.
If the return complies with the conditions set out in this policy, we will issue your refund within 14 days using the same payment method used for the original purchase.
A €10.00 return handling fee will be deducted from the refund.
If the return is due to a defective or non-conforming product, no handling fee will be charged, and a full refund of the amount due will be issued.