FAQ – Frequently Asked Questions about NAVA Design Milano
Welcome to our Help Center. This page provides answers to the most frequently asked questions.
If you can't find the information you're looking for, our team will be happy to assist you. Please contact us at info@navadesignmilano.com.
How long does it take to deliver my order?
We process orders within 1-2 business days after payment confirmation. Once your order has been handed over to the courier, estimated delivery times are:
- Italy: 2-6 business days
- Europe & Worldwide: 3-7 business days
Delivery times may vary slightly depending on the destination and the courier's schedule.
How can I track my order?
As soon as your order leaves our warehouse, you will receive a confirmation email containing your tracking number.
You can track your shipment directly on the courier's website.
Can I return a product?
Yes. You may exercise your right of withdrawal within 14 days of receiving your order, in accordance with applicable consumer protection regulations.
How do I request a return?
Starting a return is simple:
Log in to your Account, locate the order you wish to return, select "Return Items", and follow the instructions provided.
When and how will I receive my refund?
Once your return request has been approved, we will provide you with a prepaid UPS return shipping label.
You will simply need to carefully pack the product, preferably using the original packaging, and drop off the parcel at your nearest UPS Access Point® location.
- Processing time: We will issue your refund (including the initial standard shipping costs) within 14 days from the receipt of your withdrawal request.
- Refund method: The refund will be processed using the same payment method used for the original purchase.
- Costs: A €10.00 return handling fee will apply. This amount will be deducted directly from the final refund.
If the return is due to a defective or non-conforming product, no handling fee will be charged, and a full refund of the amount due will be issued.
For more information, please visit our Refund Policy page.
Are payments secure?
Absolutely. Every transaction made on NAVA Design Milano is secure and encrypted to protect your personal and payment information.
Will I receive an order confirmation?
Yes. Immediately after completing your purchase, you will receive a confirmation email containing all the details of your order. If you do not see it, please check your Spam or Junk Mail folder.
How can I contact Customer Support?
If you need any further assistance with your purchase, you can contact us at info@navadesignmilano.com. Our Customer Support team will get back to you as quickly as possible.